Privacy Policy
Last Updated: January 12, 2026
1. Introduction
Sultan Palace Hotel ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This privacy policy informs you about how we look after your personal data when you visit our website, use our mobile application ("App"), or stay at our hotel, and tells you about your privacy rights and how the law protects you.
By using our Services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect different types of information for the various purposes of providing our Services to you:
- Identity Data: First name, last name, username, title, date of birth, and gender. Guest ID/Passport copies are collected at check-in as required by local law.
- Contact Data: Billing address, delivery address, email address, and telephone numbers.
- Financial Data: Bank account and payment card details (processed securely via our payment providers).
- Transaction Data: Details about payments to and from you and other details of products (spa, food, tours) and services you have purchased from us.
3. App & Device Data
When you use the Sultan Palace Mobile App, we may collect specific information to facilitate the service:
Location Information
With your permission, we may use your location to deliver orders to your exact spot on the beach or pool area, or to help you navigate the resort.
Device Information
We collect information about the mobile device you use to access our App, including the hardware model, operating system and version, and mobile network information.
Usage Data
We track how you interact with our App (e.g., features used, time spent) to improve user experience and app performance.
Push Notifications
With your consent, we send notifications regarding your booking status, order updates (food/spa), and special resort offers.
4. How We Use Your Data
We use your data to:
- Process your hotel reservations and payments.
- Manage your check-in and check-out process.
- Fulfill your orders for room service, spa treatments, and activities.
- Personalize your experience (e.g., remembering room preferences or dietary restrictions).
- Provide customer support and resolve issues.
- Send you technical notices, updates, security alerts, and support messages.
- With your consent, send marketing communications about promotions and events.
6. Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We use SSL encryption for data transmission and limit access to your personal data to those employees, agents, and contractors who have a business need to know.
7. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.
- Withdraw consent.
8. Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact us at: